Author Topic: Factory Service  (Read 168 times)

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Offline citizenstat

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Factory Service
« on: March 11, 2018, 09:14:09 PM »
Greetings, all.

I own an Olight SR 96 Intimidator.  The on/off/brightness-level button no longer works though there's plenty of battery left (4 green lights) and I'm pretty certain the leds have much life, too.  I've emailed the Olight USA folks, and their store, asking if I can send in the light for repair, and never got a response.

Am I asking the wrong people?  Does Olight just have lousy customer service? Any suggestions from forum members are appreciated.


Offline robo819

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Re: Factory Service
« Reply #1 on: March 12, 2018, 02:43:44 AM »
Usually Olight is pretty good about responding , they have just gotten back from the Chinese New Year though so may be they are playing catch up right now.
If you don't get a response in the next 2 or 3 days PM me here and I will give you another email address that I am almost certain will get a response.